According to the International Association of Lawyers, the ombudsman institution – it is a service provided by the Constitution or an act of the legislature and led by an independent public official of high rank. This person is responsible to the Head of State, he receives complaints from entrepreneurs on the illegal actions of state bodies, state officials, and acts in order to represent, to support and to protect the rights and legitimate interests of businesses, as well as to protect the interests of the business community. One of the key events in the system of state support of business can be considered the emergence of Business Ombudsman for the protection of the rights of entrepreneurs as a new component of the presidential vertical. This method of governance has already proven itself as positive in many foreign countries as an effective tool for solving bureaucratic problems faced by entrepreneurs in the process of economic activity At the moment the Ombudsman institution exists in more than 50 countries with different forms of governance: presidential republics (Finland France, USA), parliamentary republics (Switzerland, Austria, Germany), constitutional monarchies (Denmark, Norway, Sweden, Spain, Australia, the Netherlands, Great Britain, Canada). In accordance with the Presidential Decree "On drastic measures to improve the business environment in the Republic of Kazakhstan" dated by February 27, 2014, the RK Government was requested to develop a draft law providing for strengthening of the role of NCE RK, including through introduction of the institute of Business Ombudsman. On December 29, 2014 the Law of the Republic of Kazakhstan "On the National Chamber of Entrepreneurs of Kazakhstan" was amended with the norm on the legal status, functions, purpose and duties of the Business Ombudsman, as well as the organization of his activities. On January 1, 2016 entered into force the Entrepreneurial Code of the Republic of Kazakhstan (hereinafter – EC of RK), chapter 28 of which reveals in detail the legal status of Business Ombudsman. Institute of Business Ombudsman appeared for the first time in Kazakhstan. The new structure has broad powers to verify the work of the authorities in their interaction with the business. Palymbetov Bolat Abylkasymovich was appointed the Commissioner for the Protection of the Rights of Entrepreneurs of Kazakhstan by the presidential decree on February 19, 2016.
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